Contact Centers

Nearly 20 years of experience designing, deploying and integrating contact center solutions.

Experience

Real enterprise deployments

Expert Vision brings long-term contact center expertise — architecture, voice/IVR, integrations, reporting and workflow optimization.

  • Nearly 20 years of hands-on experience
  • Projects for banks and utility companies
  • CRM/ERP and internal system integrations
  • IVR flows, routing and analytics
  • Reliability, logging and monitoring
  • Ongoing support and improvements
How we help

From idea to production

  • Assessment and recommendations
  • Architecture design and integration plan
  • PoC / pilot followed by production rollout
  • KPI and reporting optimization

We can share additional details and references during a call.

Key capabilities

What we deliver for contact centers

  • Intelligent routing (skills-based), queuing and prioritization
  • IVR flows and self-service (incl. voice bot integrations)
  • CRM/ERP and internal system integrations (screen-pop, customer identification)
  • Recording, reporting and analytics (KPIs, quality, workload)