Expert Vision CallRecording
Call recording, protection and analysis for Cisco environments. Installed in your own infrastructure, so recordings and call data stay fully under your control.
At a glance
Key features
- No lost calls — SPANLESS (Built-in Bridge) and SPAN recording, including parallel recording through both
- Every recording protected — certificate-based encryption or MP3 with a digital signature
- Controlled access — HTTPS web application, roles, Active Directory and SSO
- High availability — multiple recording instances with automatic failover
- Monitoring and API — SNMP, webhooks, integration with Zabbix, SolarWinds, Grafana
- AI analysis (optional) — transcription, semantic search and quality scoring, on-premises with no internet
Designed for
Suitable for
- Banks and financial institutions — regulatory call recording
- Contact centres — service quality
- Emergency and dispatch services — evidence and traceability
- Enterprise Cisco environments — CUCM 14.x and 15.x
Recording methods
| Method | When it is used |
|---|---|
| SPANLESS (Built-in Bridge) | Phones and softphones with built-in recording support |
| SPAN | Phones and clients without built-in recording support |
| Parallel recording | Environments with high recording availability requirements |
| Gateway / CUBE | Gateway-level recording — confirmed per configuration |
Protection and access
Option 1
Certificate encryption
Recordings are unreadable outside the system and can only be played back through the web application.
Option 2
MP3 with digital signature
A playable file whose signature proves it has not been altered.
Roles
Three access levels
Standard User (search), Power User (playback), Super Administrator (administration).
Technical requirements
| Component | Requirement |
|---|---|
| Telephony | Cisco Unified Communications Manager 14.x or 15.x |
| Operating system | Windows Server 2019 or later, or Linux (Ubuntu, Debian, etc.) |
| Database | Microsoft SQL Server (Standard or higher) or PostgreSQL |
| Recording instance | Approx. 4 vCPU and 16 GB RAM |
| Disk space | ≈ 18 MB per hour of calls |
| AI module (optional) | Separate server with a GPU |
Want to see the system live?
Get in touch and we will prepare a tailored proposal for your environment.